FAQs

Last Updated: 09/04/2016

Welcome to the Exotica Style FAQ page. Here you will find answers to the most frequently asked questions regarding our products, orders, shipping, and more.

1. What do you sell?
Exotica Style sells only pure cotton clothing for men and women. Our tops and bottoms are designed for comfort every day, for breathability, and for stylish longevity.

2. How do I order?
Just surf through our collection, choose your size and color, and click "Add to Cart." When you're ready, go through checkout and enter your shipping and payment information to finalize the order.

3. Do I need an account to make a purchase?
No, you may shop as a guest. Creating an account enables you to track orders, save addresses, and receive special offers, though. 

4. How do I track my order?
Once shipped, you will be sent an email or SMS containing a tracking number and link. You can use the link to track your delivery status at any point of time.

5. How long will my delivery take?
Delivery within India is usually 4–7 business days for normal shipping and 2–4 days for express shipping. International shipping may take 8–15 business days, depending on your location.

6. How much do shipping charges cost?
Shipping charges are determined at the time of checkout based on your location and shipping method chosen. Standard shipping in India is free for all orders over.

7. Can I cancel my order?
Yes, you may cancel your order in the first 12 hours after placing the order, provided that the order has not been shipped. No further cancellation is possible after that.

8. What is your returns and refund policy?
We will accept returns on valid items within 7 days from date of delivery. The items should be unused, unwashed, and in original packaging. After we get back the return and verify it, your refund will be made between 5–7 business days. Please see our Refund Policy for details.

9. Do you have Cash on Delivery (COD)?
Yes, we provide Cash on Delivery in some parts of India. Please check availability at checkout.

10. How can I reach your support team?
You may email us at care.exoticastyle@gmail.com or call us at +91 7057087587. Our support team operates Monday to Saturday, 10:00 AM – 6:00 PM (IST).

11. Are your clothes pre-shrunk?
Pre-washing or pre-shrinking most of our cotton clothing helps reduce shrinkage. But always do check the wash care instructions given with each item.